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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 253 comments received in the last 90 days.
03 May 2025
Staff were very helpful, friendly and professional.
08 April 2025
Always quick to respond when we had queries up to the point of collection of the car.
03 April 2025
Dick Lovett Swindon was very good. Harry the sales executive was excellent through every stage of the process and credit to the Brand. James who looked after the finance side of the process was very professional.
27 March 2025
I dealt with Harry Braddock and I must say what an absolute pleasure. He is very knowledgeable with exceptional customer service skills. I highly recommend Harry.
27 March 2025
Made the handover special thank you
25 March 2025
The car was delivered in the time frame I was told it would be. Vehicle was really well prepared, the process at handover was slick and the guidance in how things all work was excellent.
18 March 2025
Smooth from start to finish
18 March 2025
The showroom was inviting and the staff smartly dressed. They were knowledgeable and had a good sense of humour putting you at ease. Numerous questions were easily answered and paperwork efficiently dealt with.
18 March 2025
Great customer service by Nikola
13 March 2025
Everything happened as discussed and agreed.
10 March 2025
Good comms
09 March 2025
Excellent individuals Luke and James
08 March 2025
The staff were excellent and nothing was too much trouble.
07 March 2025
Very friendly customer service, willing to go above and beyond.
06 March 2025
To be honest our visit did not get off to a good start, when we arrived there was not a 1 Series in the showroom which was disappointing and we were directed to the second hand show room which we were unable to gain access. Andy Haley assisted.
24 February 2025
Very clear on the process and easy to deal with
14 May 2025
See above
14 May 2025
Because they are thorough and efficient, plus I've always been looked after by the staff.
14 May 2025
I was able to speak to a service agent to establish what work was needed on my car. The work was duly completed in a professional manner.
14 May 2025
Always made to feel like a VIP. Excellent service from start to finish.
13 May 2025
Jade in service and Luke in parts worked together to help me out. Credit to the company both of these individuals. Can't fault them, and they worked hard to make my experience a good one at dick Lovett
13 May 2025
Great service
13 May 2025
The manager that looked after me was very good
13 May 2025
A professional service to customers.
13 May 2025
very easy top handle
13 May 2025
See above
12 May 2025
Excellent communication throughout the services
10 May 2025
As above.
09 May 2025
Good result.
09 May 2025
The service was second to none. Like I said above the service advisor Jade Staines couldn't off done more for me and my father while our cars were there, she is an absolute credit to bmw. Many thanks Jade.
08 May 2025
Staff were very supportive and experience
08 May 2025
Exceptional level of customer Service as you would expect
08 May 2025
I liked the video of the car health check. One comment I would make, if the mechanic would have spoken slower I would have been able to understand him. The fast speech was very hard to understand and I needed to listen multiple times.
08 May 2025
Jade did an outstanding job helping me through the service process and adding a last minute check!
07 May 2025
Everything I wanted
06 May 2025
As stated
06 May 2025
Very good
05 May 2025
Customer agent Erin was very helpful and ensured that she had all the details of the problems with my i8. After work done, advised me of needed work and cost.
05 May 2025
The customer service from the staff I have spoken to, has been first class. Professional, polite and helpful. In particular Jade Staines, who has been all of the above, plus friendly, efficient, conscientious, and a credit to Dick Lovett Swindon.
05 May 2025
Good service, visuals for work shared and car also cleaned
05 May 2025
We recently had a problem with our car and the warranty had just run out but Joe Hince and Louis listened and sorted it out. Many thanks to them.
04 May 2025
Work done quickly and to a good standard.
04 May 2025
The diagnosis by the technicians both prior to my visit and during it,was cspot on and they solved the issue. The contact I had from Alex, the senior Digital technician, was most thoughtful, as he was able to pre-order the parts that were needed.
04 May 2025
Good communication. Easy check in and collection. Friendly staff.
04 May 2025
All work to be done fully explained beforehand, kept informed of progress.
03 May 2025
Communications via the myBMW app was efficient and explanations of where things stood were sent on a regular basis.
03 May 2025
Satisfied customer.
02 May 2025
Quite simply the best service experience I've ever had. I was kept up to date with progress on the vehicle my Ashley Chapman and Mark Whiting and am delighted with the outcome.
02 May 2025
All good
30 April 2025
Friendly and efficient staff as always.
30 April 2025
My scheduled service was carried out and additional work was Identified by the sharp eyed technician. It included additional quotes for extra work to be carried out at a later date. Full disclosure was really refreshing.
30 April 2025
Charlotte was very attentive and answered every question I had. The service was professional and I would highly recommend.
30 April 2025
Erin went the extra mile to help me and a huge thanks for that however the problem is still there.
29 April 2025
Fast friendly and efficient
28 April 2025
The service was great and everyone there was very knowledgeable and professional.
24 April 2025
Disappointing that, despite booking my car in weeks in advance, the correct parts were not available on the day to complete all work the same day. Fortunately, Louis, my service advisor, was outstanding in keeping me mobile and well looked after.
23 April 2025
First of all I love my car, and servicing is always absolutely straightforward and pleasant.
21 April 2025
Jade kept me up to date with all the works and the next steps.
21 April 2025
As always excellent service from the team at Dick Lovett
20 April 2025
It was ok
18 April 2025
All down to Jade
17 April 2025
Excellent communication with regards to condition video and follow up call.
17 April 2025
Excellent experience throughout
16 April 2025
Extremely happy with receptionist. politeness of service staff. Slight lowering of score due to car wash that was done. Car came back dirtier than on arrival. Hand marks and dirty water markings. Came home and washed it myself. Otherwise very happy.
15 April 2025
Easy to book, warm welcome, work carried out promptly and car returned cleaned
14 April 2025
Generally very satisfied with the service experience. Was very disappointed that you no longer provide a collect from home service which made it more difficult to arranges time. Also feel that Service charges are exceptionally high.
14 April 2025
Jade Staines should be complimented on being an excellent representative to your company, she really made me feel welcome and "went the extra mile" to do her best to help me. Her friendly helpful approach was a pleasure to see and appreciated.
14 April 2025
Generally very satisfied
14 April 2025
Good quality service provided.
14 April 2025
I drive 40 miles to have my car serviced at Dick Lovett because i trust them and they have always given good service in the 30+ years we have had bmw's.
14 April 2025
10/10
13 April 2025
Oil service all done well.
13 April 2025
The personal attention the information all questions were answered nothing was too much trouble
13 April 2025
Both members of the service team were professional and technically well versed in handling specific questions.
13 April 2025
Wrong size tyre quoted that needed replacing
12 April 2025
Very helpful and accommodating. Standard price charged for MOT yet service received went over and above minimum required.
12 April 2025
Easy check in, everyone was friendly and communication was efficient and timely.
11 April 2025
.. lovely, personable human called Paul who introduced me to Louis (equally adorable in the flesh), gave me his time to chat and advise on other car matters, no rushing and not a whiff of arrogance! What a wonderful experience! Definitely recommend!
11 April 2025
The service from start to finish was extremely excellent as being my first time at dick Lovetts, especially the lady on customer service desk, though to collecting my car the service agent went through everything they had done
10 April 2025
The job on the car is always top quality and if asked for more info on what is done it is always very detailed. I was told the car would be washed and cleaned but it come back dirty still.
10 April 2025
I brought the car in for a recall the car was washed and hovered
10 April 2025
Finished services ahead of time.
09 April 2025
Martin and Paul communicated through the experience, I felt they both wanted and deserved my custom. Although I declined the offer of a complimentary wash due to time constraints, the car was cleaned and finish before scheduled.
09 April 2025
Service reception was very good. I was kept informed of progress and a full explanation of any costs incurred.
08 April 2025
I was kept in regular contact with updates on the progress on my car. On collection, following traffic on route, my service advisor Erin stayed beyond the usual closing time on ensure I could collect my car.
08 April 2025
Although they miss to program the car to recognize the tyres, service was excellent, was kept informed at all times and staff was apologetic.
08 April 2025
Dick Lovett Hungerford did a good job
08 April 2025
The work was booked in, carried out and completed as arranged and the in-person service at the dealership and service centre was most pleasant. And the discount applied to the work was also appreciated.
07 April 2025
My car service at. BMW dick lovett swindon is efficient.
07 April 2025
Whilst the timing of the MOT and me ultimately being able to get away was quite lengthy (as I had to remain on site), this was due to new wiper blades that I had requested werent in stock. Team worked around it and MOT passed. Saved me time and pain
07 April 2025
I was pleased the MOT & service were completed together & the car was returned valeted.
06 April 2025
Based on over communicating (see previous comments)
06 April 2025
I was kept informed of what was happening and offered assistance if needed
06 April 2025
Pull out all the stops to sort my car out
06 April 2025
The service was excellent and the atmosphere was friendly.
05 April 2025
My car was in for a recall and the whole process was handled professionaly
04 April 2025
Staff always welcoming and helpful ??
03 April 2025
Always head a good experience at this dealership, which is why i am prepared to travel so far to use it
03 April 2025
Great
03 April 2025
Gavin was very attentive and professional and is a credit to the business
02 April 2025
Sorted my issue out professionally, competently and with no fuss. Great experience
02 April 2025
Good overall service, however after having my car for a week it was not cleaned which was usual in past dealers
02 April 2025
Overall experience was perfect. Gavin was super customer focussed, extremely professional and very friendly. He explained the costs, checked with me when further work was required and ensured that everything was taken care of.
02 April 2025
The amount of scratches on my car after you washed it. On every surface, the car now has swirls and micro scratches that might not matter to some people, but that confirm the people washing car have no idea how it should be done. I'm really upset.
01 April 2025
Erin was helpful, answered and explained my questions. A much better experience than my past two visits to Group 1 Reading.
01 April 2025
prompt service provided
31 March 2025
Extremely helpful and knowledgable service staff.Booking straightforward, staff courteous and welcoming
31 March 2025
Good service, and I would say the car wash was amazing
31 March 2025
As before
31 March 2025
From the moment you walk through the door you are greeted by friendly smiling staff who inform the department your seeing then dealt with promptly and efficiently to understand what is required and communicating with me when completed
31 March 2025
Great service always
31 March 2025
Friendly service and Paul was communicative throughout.
31 March 2025
Nice people in the customer service department
30 March 2025
Great service!
29 March 2025
I enjoyed the video and the phone after care. It would be nice to hear of if I had any advisories either at the end or beginning or the of the video.
29 March 2025
The mobility salesman goes out of his way to help as much as possible
29 March 2025
Good experience, although some minor marks were left on the paintwork (which could be rubbed off - no damage), a pen left in the driver's footwell and the vehicle health check video did not come through instantly, but this was quickly resolved.
29 March 2025
Was told I would get my car delivered back at lunchtime which I did and was able to pay over the phone.
29 March 2025
Happy with most of the service. Disappointed with the standard of the car clean internally
28 March 2025
Friendly and comfortable.
28 March 2025
The service I received from Luke Hope went well above my expectations.
28 March 2025
The service was not great, when I went in to book my recall I sat around for a good 15 minutes and could see multiple groups of staff at the service section having a good chat.
27 March 2025
No issues
27 March 2025
We were completely satisfied the service we cannot fault it was exceptional the attention to detail was outstanding all are very passionate with the work they are involved with to get things right.
27 March 2025
The service is well organised and I was updated regularly to let me know the process and then the outcome.
26 March 2025
Very welcoming showroom and service staff. Gavin in service team was very friendly, courteous and professional.
26 March 2025
Erin looked after me really well and was very helpful
26 March 2025
Good communication and efficient staff.
26 March 2025
Because I was happy
26 March 2025
I was disappointed that the tyres were not inflated to recommended pressure and that the Tyre monitor was not set..
25 March 2025
Respect for attention to detail
25 March 2025
The service offered and the friendliness of the staff there, it's just super good.
25 March 2025
The service was smooth and very welcoming. The staff were expecting me and got my visit processed without fault.
24 March 2025
Five stars - what else do you need?
24 March 2025
I was informed of things that needed doing to my vehicle as advisories
24 March 2025
Very good service
24 March 2025
Excellent
24 March 2025
Excellent service
24 March 2025
I was told that there would be a 40% discount on the parts used in the service, I could see this on the invoice
23 March 2025
Great products, service and people
22 March 2025
As above
22 March 2025
Excellent wheel repair - good as new Walk through video good Service assistant Sarah very good. Four wheel alignment a bit weird as the values are further from spec after than before! I'm surprised I wasn't just charged for a check.
22 March 2025
Received full explanation of what was carried out.
22 March 2025
Very happy
21 March 2025
See answer to Q1
21 March 2025
No issues. Service costs remain on the expensive side.
21 March 2025
The service was very good and very professional and my car was gleaming. Sarah Ody returned my keys to me was very friendly, polite and gave me a brief explanation about my service.
21 March 2025
Hassle free
20 March 2025
As above.
20 March 2025
I have been with you for fifteen years and your staff has always made me feel welcome and helpful
20 March 2025
Gavin and Lauren baker looked after us very well
20 March 2025
From start to finish I was treated respectfully bring in the show room and waiting for my vehicle I was comfortable and the staff are so polite it was an all round wonderful experience
20 March 2025
Had good service for my vehicle which has been 10 years at this location
20 March 2025
Paul Seaborn is an absolute pleasure to deal with.
18 March 2025
All work done in timely manner, and an excellent clean too.
18 March 2025
I was surprised that my 2012 X3 was subject to a recall. So I was very pleased with the service offered. The car was purchased second hand from Dick Lovett in Swindon.
18 March 2025
Friendly staff
17 March 2025
Clear explanations of what was needed, what the service entailed, kept me informed with clear communications including advisories and cost of, friendly staff and very efficient, ease of booking my car in, offered to clean the car, peace of mind
17 March 2025
Nothing appears to be too much trouble.
17 March 2025
Good customer are especially as I brought my car in for service on the wrong day
16 March 2025
100% satisfied!
16 March 2025
Overall happy however I'm disappointed with the car is not charging at home still.
16 March 2025
All aspects of my visit were met
16 March 2025
Car serviced on time, kept informed as to progress
16 March 2025
Courtesy car wash hot available as too bisy
16 March 2025
Job completed in good time
15 March 2025
The work was done quickly and the waiting area is very comfortable
14 March 2025
See above
14 March 2025
answer above
13 March 2025
Good service
12 March 2025
All excellent. The video for service v good The lady and his under study were very good when I picked the car
12 March 2025
I turned up without an appointment and the team was able to diagnose the issue and fix it for the next day.
12 March 2025
the service team has always been on point when dealing with me, at times even for the small things it's always can you leave the car for the day, I would like to have a more proactive approach in a timely manner. Losing a day is good for me.
11 March 2025
Service was good
11 March 2025
Work completed in good time & to a great standard
11 March 2025
Some of the staff are good
10 March 2025
Everything completed satisfactorily
10 March 2025
Very satisfied, easy to book in on app and was able to get an appointment the same week
10 March 2025
Quick & kept me updated
10 March 2025
Staff friendly and efficient
09 March 2025
My experience was excellent. Your service staff were quick and reliable.
09 March 2025
Professional company to deal with. Staff excellent
09 March 2025
As above
09 March 2025
All was great - thanks
09 March 2025
No problems as all appropriate communication were completed before my visits.
09 March 2025
Effectively on time completed
07 March 2025
Couldn't understand technical terms
06 March 2025
Efficient and pleasant to deal with
06 March 2025
Booking was easy, appointment time was kept, service was completed as expected.
06 March 2025
Amazing service
05 March 2025
Kept me well informed during the day and fitted in with my timing.
05 March 2025
Gooe
05 March 2025
The overall experience was not bad but to be precise, after delivery there was few issues and after calling the dealer and informing them no follow up calls although they promised to give a call back. Happened twice. Complimentary cleaning was bad
04 March 2025
great service and did not give up until the found the issue.
04 March 2025
As above
04 March 2025
It was a recall but still good service with a free health check .
04 March 2025
The standard of work is really good all Staff are polite and respectful I had Erin when I went in this time she was lovely very knowledgeable in her work a real amazing lady to have working at Swindon branch
04 March 2025
Once again from.start to finish the service team was amazing
04 March 2025
Stayed on plan
04 March 2025
Very satisfied with the service I was given
03 March 2025
Friendly and efficient service.
03 March 2025
Paul Seaborn looked after me throughout and kept me updated on any additional costs. Car delivered back on time. Thanks for the great service Paul.
03 March 2025
Very helpful
03 March 2025
Sorted out issue perfectly , Paul from service was brilliant very pleased with his service level, excellent.
02 March 2025
Good service, quality courtesy car supplied! Overall very satisfied!
02 March 2025
Great friendly service and communication
02 March 2025
Service team have been fantastic
02 March 2025
..
02 March 2025
Very poor service. My car was in under warranty but was also having service items done at the same time. Communication from service advisor was very poor and the worst I have had in the 20+ years that I have been buying BMW's.
02 March 2025
The service was excellent. The expected waiting time was made clear from the outset, and the curtesy car wash and health check was an added bonus.
02 March 2025
Just a very smooth experience and very efficient job
02 March 2025
Car was ready exactly the time I requested. Very efficient and friendly service.
02 March 2025
Satisfied
02 March 2025
Always helpful and courteous with vehicle returned in a clean and good manner
02 March 2025
Great, Erin tried to get tyres replaced and tracking sorted but Arval would not approve as still within tread acceptable levels.
01 March 2025
Excellent service
01 March 2025
Great service
28 February 2025
Great service from the team at Dick Lovett
28 February 2025
Same as above
28 February 2025
Excellent service
28 February 2025
They are so different compared to my local dealer in Cornwall. Dick Lovett Swindon were fantastic.
27 February 2025
Great service
27 February 2025
Excellent customer service
27 February 2025
All good
27 February 2025
Louis Harding Smith was excellent and gave me additional requested information. Erin was also very helpful
27 February 2025
Due to the loan car issue and the lack of acknowledgment of the error from the chap I dealt with.
26 February 2025
Efficient problem free
26 February 2025
Same as above
26 February 2025
Everyone from the front desk are extremely helpful
26 February 2025
Excellent staff interaction
26 February 2025
Had to chase a booking date. Collection/Delivery refused.
25 February 2025
Seemed silly have to book into a machine only for someone to then phone me two hours later to confirm the work that needed to be done. Especially as there was a receptionist sat there upon my arrival!
25 February 2025
I have to say Thomas Sigee in the service department went above and beyond to keep me informed on the progress and completion of my car. Nothing was to much trouble for him.
25 February 2025
Very good customer service
25 February 2025
My car has run well since I started using Dick Lovett BMW.
25 February 2025
good service knew what they were doing
25 February 2025
The work was carried out while I waited and was completed in less than the estimated time. I was updated by the service advisor throughout my time there.
25 February 2025
Friendly staff, helpful and polite. Not pushy like I've experienced before.
25 February 2025
Very efficient and polite service
25 February 2025
Repaired quickly
25 February 2025
Went for a recall, it was very well explained inspection. Also, got complementary car wash and wheel alignment. Staff are very nice and well behaved.
24 February 2025
Problems were resolved
24 February 2025
Although the result wasn't 100% assured it was left open to come back and further investigate
24 February 2025
No issues at all
23 February 2025
Car was serviced while I waited as agreed and at a price only marginally higher than non franchised workshops
23 February 2025
The service staff and technician were all fantastic!
23 February 2025
Quick, knowledgeable and friendly
23 February 2025
Nice dealership and looks very organised.
23 February 2025
I had the health check undertaken on my vehicle. I asked BMW to contact my warranty provider to find out what of the recommended work the warranty would cover. I was told this call would happen the next day. 3 days later I've still had no contact
22 February 2025
The team were so helpful, Gavin was beyond helpful and gave info at every stage my car was with them.
22 February 2025
Erin was a very polite in person and over the telephone. She answered all my question and kept me posted on the progress of my car repair. I will be happy to use Dick Lovett service iin the future.
21 February 2025
Job completed as described
07 May 2025
Helped before during and after