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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
546 ratings and 261 comments received in the last 90 days.
06 May 2024
They don't the best deal possible for me and it was much appreciated
05 May 2024
Such a relaxing process. Everything was talked through with me, nothing was rushed. We made sure the car was the best option for me. The collection of the car was great, felt so special with a bow on the car, made everything feel so exciting!
03 May 2024
Great service and communication from Harry Braddock
03 May 2024
All in all our experience was a positive one, and we could put this down to Rane's positive approach to selling BMW's. We were happy with the price and we got exactly what we ordered with the extras we requested.
03 May 2024
I can't fault the experience, the dealership is always a great place to visit. the staff are all a credit to the BMW brand
01 May 2024
David Seal from Dick Lovett in Swindon was very professional and helped all the way.
01 May 2024
Very satisfied always updated on the progress of our ordered vehicle.
30 April 2024
We found nikola was very informative and helpful.
27 April 2024
Was brilliant service. Trevor always kept us updated throughout the process of our car. On the day of collection he was able to collect us from the train station in order to be able to pick up our car. He went through everything very well.
25 April 2024
Tome and Chris were excellent. Despite a few challenges they found a solution for everything. Great service and great communication
24 April 2024
My dealing with the Sales Executive William Hargreaves (BMW Swindon) was excellent and made the whole experience feel so comfortable with no stress.
24 April 2024
Amazing from start to finish
18 April 2024
Great purchase experience and very helpful and understanding of circumstances for the delivery.
13 April 2024
Luke Day is an excellent team member. Always courteous and informative; it is a pleasure doing business with him.
12 April 2024
The team are welcoming understanding and listen
11 April 2024
I was communicated with clearly at all times, all information was provided & readily accessible regarding the car, payment was easy, collection was smooth and thoughtful.
10 April 2024
I received first class customer support from Harry throughout the process. It was pleasurable and stress free.
09 April 2024
I like the Dick Lovett Swindon dealership. They are always friendly and helpful. The facility is clean and bright.
05 April 2024
All the BMW staff were incredibly friendly and knowledgable about the cars and answered every question I had.
04 April 2024
Very satisfied, helpful and informative
04 April 2024
Luke Day was fantastic and is the reason I return to Dick Lovett
04 April 2024
We got to choose extras, colour etc and our car was delivered around 2 weeks earlier than expected. On the collection day the car was wrapped in a sheet and unveiled to us. That was quite the experience.
04 April 2024
Excellent. Can't fault the experience friends within the BMW centre. Felt really valued.
03 April 2024
Kept me up to date all the time
26 March 2024
Tom our salesman was vey good easy process friendly guy.
26 March 2024
Fantastic service and felt very comfortable throughout the process
25 March 2024
Trevor was very knowledgeable and found me a great car. He took the time to explain everything and kept me informed.
24 March 2024
Wonderful service. Kept informed throughout. Loved the flowers!
21 March 2024
Long wait for finance company to do their thing but we were well looked after in the dealership.
15 March 2024
David made it very easy with handover
13 March 2024
All staff were professional, friendly and easily available if assistance was required.
12 March 2024
Completely satisfied in selecting and ordering new car and the brilliant treatment we exp. when taking delivery of it. But very disappointed in the further 5 month delay from the expected delivery date - not the dealership's fault but BMW production.
12 March 2024
Trevor looked after us from start to finish.
08 March 2024
Drinks biscuits and a friendly smile, of course a few jokes.
06 March 2024
Felt very welcome and enjoyed my experience
06 March 2024
Had to wait for my car for a while but when it came, it was magic.
06 March 2024
David Seal was incredible. Absolutely faultless.
06 March 2024
Excellent service and great communication during the purchase
28 February 2024
Purchase of car - Chris and Kyle made decisions and the deal was quickly completed. Kyle kept me updated constantly throughout the process until the car was ready for collection. Outstanding customer experience.
28 February 2024
Very helpful Sales Executive.
28 February 2024
Can't fault Luke for his help throughout- excellent customer service
27 February 2024
We were made to feel welcome and well informed throughout. Luke greeted us by name as soon as we walked through the door with this purchase, given how many people he must see, it made us feel very welcome that he knew who we were by sight.
22 February 2024
Good service by all
22 February 2024
Car was presented beautifully on collection. Felt very special
22 February 2024
Very pleasant and helpful staff
22 February 2024
Kept in the loop all the way through.
22 February 2024
Luke is brilliant, we come back to DL largely because of dealing with him.
08 May 2024
Easy online service booking Friendly, knowledgeable and efficient staff Clean, tidy and welcoming waiting area, with reasonable wi-fi speed, and even decent coffee! Service was completed in less time than I had expected
08 May 2024
Office set up is amazing.
08 May 2024
Extremely convenient to use the app to approve work. Trainee staff member looking after me was friendly and clear
08 May 2024
High level of workmanship and customer service.
07 May 2024
Emily was pleasant to speak to. Great service as usual.
07 May 2024
Quick turn around dropping the keys off & picking up the hire car. Work completed in the time agreed and also a service completed on the a/c, that was a nice surprise and touch.
06 May 2024
Polite and friendly
05 May 2024
Quality service.
05 May 2024
Timely
05 May 2024
Again excellent service as always.
04 May 2024
Gavin was exceptional
04 May 2024
The level of customer service we were provided with was outstanding from the initial enquiry all the way through to handover. Including collecting us from the airport to making sure we were catered for the whole time we were there.
03 May 2024
Very satisfied with the service, great staff, always kept informed too.
02 May 2024
Always go above and beyond
01 May 2024
I can't fault the service. They didn't have a courtesy car available but gave me a lift to the train station and picked me up from the station when I came to collect my car
01 May 2024
Friendly staff. Nice clean showroom
01 May 2024
I was greeted promptly each visit, offered refreshments, made to feel very welcome. Sales were very patient with me and my young family. I am incredibly happy with my purchase. Minus half a star as I expected the car to be cleaner and fewer scratches
30 April 2024
As expected
30 April 2024
Again, the level of service was what I would expect from the team at Dick Lovett Swindon.
30 April 2024
Paul Seaborn made it very easy
30 April 2024
The work was undertaken quickly and stress-free
29 April 2024
They did all the work listed in the time. Excellent coffee and pleasant seating area to wait in.
29 April 2024
Smooth check in/out process, car cleaned for me
27 April 2024
Happy with what was done and explained. Problem not fully resolved but dealer has booked a return visit
27 April 2024
All went to plan.
26 April 2024
My service advisor was Emillie Mae Suter an M car specialist she was a pleasure to deal with. My technician was Rory Nicholls an M tech who possessed great product knowledge and in addition offered me some sound advice.
25 April 2024
Very happy with the way I was treated as a customer
25 April 2024
Can't give 5 because the delivery didn't arrive but apart from that all good
25 April 2024
Punctuality and readiness.
25 April 2024
Good communication
25 April 2024
The person who delt wth me was brilliant
24 April 2024
Tom SIGGI who was the point of contact during the visit was highly professional and an exceptional brand ambassador in, my view, All credit this approach to service delivery, which has to be said is rare for this dealership.
24 April 2024
They did everything I expected
24 April 2024
Done recall fine Not happy with checks
24 April 2024
Loved it
24 April 2024
The cost of servicing is very high with extremely high costs for parts and labour.
24 April 2024
Mot was done quicker than originally told
24 April 2024
All the staff are very friendly, welcoming and helpful, such an amazing product with excellent customer service.
24 April 2024
Kept informed of work done on car and car ready for collection when stated.
24 April 2024
Paul Seaborn and the team he works with is excellent
24 April 2024
Emillie was very helpful & check in process very easy.
24 April 2024
Thomas Sigee made the experience very easy
24 April 2024
Easy to deal with, explain everything
24 April 2024
Efficient & friendly
24 April 2024
Car picked up, serviced, report given, delivered back. All done efficiently with no problems for me.
23 April 2024
The service manager made things very easy and it involved the service department being flexible to allow me to carry out the tasks needed.
23 April 2024
Great
23 April 2024
Good service, friendly, explained everything clearly, completed work in prompt manner, washed & hoovered car
22 April 2024
They completed all the work ahead of time and even dropped my car back to me
22 April 2024
Even when members of the service team fell short of what I expected, they were keen to make sure that I was happy with the service they provided.
22 April 2024
Courteous team, slight problemin that they were sent the wrong part causing a delay getting the car back, but they kept me fully up to date. Left feeling happy that a good job had been done.
22 April 2024
Great service with knowledgeable staff.
22 April 2024
BMW spent time trying to trace fault showing with cooling system, but to no avail !! could not find any fault, totally puzzled !! Reason for visit. Low coolant showed on display. Toped up twice with a litre of coolant mix each time. Seems OK now !!
22 April 2024
As always thomas Sigee has gone above and beyond to look after me he is one of the main reasons I keep coming back to get the work done on my car he's a credit to the company and bmw 10 star
22 April 2024
The customer service was very brilliant
22 April 2024
the customer journey starts, anywhere, at the front door and BMW Swindon has always given that impression from the moment you walk in to the showroom to the moment they hand you back the key. I left with everything completed as stated.
21 April 2024
All done quickly and efficiently. Excellent customer service offering
20 April 2024
The customer service manager, Tom Siggy, was polite, courteous and professional throughout our interactions.
20 April 2024
Have passed some very small comments to the dealership.
20 April 2024
Nothing to challenge. The service was prompt and efficient. There was a problem where the repair was not resolved on the 1st attempt however, because it was quickly and efficiently resolved on return I don't see this as a negative.
20 April 2024
Fast service, good provision to work from the dealership whilst waiting.
19 April 2024
Excellent
19 April 2024
Lovely staff
19 April 2024
Paul Seaborn is fantastic.
19 April 2024
Simon the service person was very helpful
19 April 2024
Work was done a finished in time said
19 April 2024
BMW Swindon are brilliant in all areas
19 April 2024
Tom and the teams were wonderful
19 April 2024
Great service from Gavin and the team
15 April 2024
Very satisfied
14 April 2024
The service assistant Tom was excellent throughout. He went above and beyond, even offering to collect my wife and children at the Outlet Centre due to the rain.
13 April 2024
Very well looked after from start to finish
10 April 2024
I was able to work while the car was being serviced and allowed to use a desk where it was quieter for a video call.
10 April 2024
Excellent experience with the service department. Many thanks to Gavin Parish for the welcoming and professional approach from start to finish. Car looked immaculate and service video was very informative.
09 April 2024
Really satisfied with the level of service provided. Kept updated every part of the journey. Great service
08 April 2024
Slightly miffed because the fault being repaired only appeared when I used the car immediately after a service at your garage. Non existent before!
08 April 2024
looked after very well
08 April 2024
I've always come away from the showroom with a smile face feeling completely satisfied.
08 April 2024
It was prompt,friendly and professional.
08 April 2024
That's what I believe
06 April 2024
Service assistant
05 April 2024
Again great service, video was good although the service advisor spoke far too quick
05 April 2024
Gavin rep was very good
05 April 2024
Expensive
05 April 2024
Very well organised and professional
04 April 2024
Customer service was great. I broke down on the M4 the recovery process was great. Followed but excellent service from Tom. Especially after a poor experience at Berry's (West Drayton)
03 April 2024
Paul was extremely helpful and certainly went that extra mile to make my service experience simple and cost effective.
03 April 2024
Ok
03 April 2024
Very happy. Its just a shame it took so long to get the parts, but I recognise supply issues and I was kept fully informed by Dick Lovett and especially Josh.
02 April 2024
Easy check in, great comments throughout, quick collection
01 April 2024
Good customer service
01 April 2024
Helpful staff; good explanation of what is required.
31 March 2024
Apart from spending said money . The people and process are v good
31 March 2024
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. Emillie took great care of overseeing my car's visit.
29 March 2024
Work completed with care to a very high standard
28 March 2024
Quite slow to complete. I had to chase for updates on progress.
28 March 2024
Tom Maskell couldn't do enough to talk through what was needed, options and timescales
28 March 2024
have known Tom Maskell for many years, professional manner and polite to deal with.
28 March 2024
Quick and efficient
28 March 2024
My complementary car wash was not completed.
28 March 2024
Good and felt more welcome than previous visits.
27 March 2024
See above
26 March 2024
Because Dick R Swindon prefared to look after more newer vehicles than the older ones and it's sad in a way because new or old is still BMW And should be treated as such.
26 March 2024
All information given on question ask.
26 March 2024
Everything went very smoothly
26 March 2024
I asked for a quote for a small dent (smart repair) when I arrived didn't get one. I also had an issue with the door mirror which they said they lubricated but the next morning it still wouldn't open after unlocking the car.
26 March 2024
From my first email enquiry through to the collection of my new BMW, the service I received was responsive, informative and very positive. I wouldn't hesitate to purchase through Dick Lovett Swindon again.
26 March 2024
Pleasant place to visit, people and surroundings very good
25 March 2024
Did everything that was required. Gavin explained everything in plain English and on collection went through all the work that was carried out by your service technician.
25 March 2024
Tom Maskell is a joy to spend time with
25 March 2024
Work carried out was excellent but 2 weeks in for repairs seemed a very long time for a very small repair
25 March 2024
Great service experience by all of the team.
24 March 2024
Did everything I needed
24 March 2024
Fantastic!!
24 March 2024
Amazing
24 March 2024
You are liars
21 March 2024
Always receive a top job
21 March 2024
Work carried out on time and done well.
21 March 2024
Looked after well from entering dealer
21 March 2024
Sat in a comfy chair and plied with latte, biscuits and wifi. When the work was finished, which was quicker than expected, the bill was explained and I paid and left. Very efficient.
19 March 2024
Work done as requested, service department kept me updated throughout the service and notified me quickly with any issues, which they were able to resolve.
19 March 2024
Because of the customer focus
19 March 2024
All work carried out, no delays
18 March 2024
Above and beyond customer service
17 March 2024
Very satisfied everyone was very helpful and friendly
16 March 2024
Very satisfied there's always someone to help over the phone and at the dealers
16 March 2024
Was kept waiting a while at the beginning but pleased with the work done and the car clean! Waiting area was nice too and polite staff
15 March 2024
Great work on something that was a very rare issue with my car.
14 March 2024
when I booked in I was told I had a recall , to be dealt with , Paul said the part was not available but he could get it that day , I had to get home as was going out . Paul arranged for me to be taken home and my car was delivered later that day
13 March 2024
I have been to two dealers with my issues neither have the knowledge to deal with electric vehicles in the BMW range.
13 March 2024
All explained to me that was easy for me to understand
12 March 2024
Nothing was too much for the staff.
11 March 2024
As usual, we didn't have a booking and we were stranded with a puncture. Martin came out and swapped cars, returned to the dealership and replaced the tyre! Could not be more helpful!
11 March 2024
all went well according to plan.
11 March 2024
Perfect service every time
11 March 2024
Repair was conducted on budget and I was kept updated on progress. Paul and Tom both very helpful.
11 March 2024
The repair took a long time in my opinion
11 March 2024
Never had a problem
10 March 2024
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. Emily took great care of overseeing my car's visit.
10 March 2024
Friendly helpful staff
10 March 2024
William Meredith and Tom Maskell from Swindon Branch made the dealership experience superb.
10 March 2024
Remote required new battery when I entered car. For a small service (oil, filter and microfilter) cost was too high.
10 March 2024
The car was thoroughly checked, and the problems fixed.
10 March 2024
Both Luke and Chris were professional, courteous and very customer focused.
09 March 2024
I have owned BMWs since 2007 and will now be switching my service and car replacement services to Dick Lovett.
09 March 2024
Despite having my vehicle booked in the following week for an investigation into a warning message that popped up whilst driving, the dealer fitted it in 6 days early when I stopped by for advice on my issue whilst in the area.
08 March 2024
Very well executed by Dick Lovett
08 March 2024
Tom Maskell the service contact was excellent and definitely a cut above the norm .
07 March 2024
Good service
07 March 2024
Great staff and service
06 March 2024
Absolutely first class service from everyone involved 10/10
06 March 2024
Car was in for some warranty work, but the claim got rejected. So, when the sales team sell you the car, they emphasize that cars come with a three year warranty, but it's absolutely useless when you want to claim - miss-selling!!!!!!
06 March 2024
Excellent service experience
05 March 2024
All done quickly
04 March 2024
Becaose of how the team under Paul Seaburn do an excellent job
04 March 2024
The problem seems to be resolved and staff were polite and informative
04 March 2024
I have since found a fault on the car that was not there prior to being in the workshop
04 March 2024
Enabled me to stay whilst you serviced my car
04 March 2024
drawn out, actual service and customer satisfaction caused me personally inconvenience in needing to visit the garage on 4 occasions. actual service experience was fine
04 March 2024
Excellent service provided , cannot fault
04 March 2024
They went above and beyond to service my car. Punctual, friendly, and professional.
04 March 2024
Very happy with the service provided and was kept updated with the progress on my vehicle throughout the day.
04 March 2024
Everything done and more
03 March 2024
The staff was really good. They have given free car wash in the end which is the great gesture ??
03 March 2024
I was informed that the EGR will be replaced in this visit. But on the invoice, it stated just the checks are done!
03 March 2024
Able to use a courtesy car and informed when my car was ready.
03 March 2024
Fault is still occurring
03 March 2024
Quick and easy to get the car booked in and I also received a video in the day of the health check they did on my car.
03 March 2024
Very satisfied
02 March 2024
I felt included and updated throughout the sevice
01 March 2024
Answered all my questions
01 March 2024
Pricing is too high per hour. Parts availabily poor. Waiting for parts 3 weeks is very poor.
29 February 2024
I am an engineer. The impression I received about the service was of excellent quality and expensive, but not outrageously so
28 February 2024
Over A Great Experience .. Very Satisfied
28 February 2024
I was kept informed at all times and the work was completed within the time frame I was told.
28 February 2024
As above
28 February 2024
I wasn't at dick Lovett swindon but the one in Bristol was pretty good!
28 February 2024
No complaints, all handled professionally
28 February 2024
Friendly staff and always happy to help and the car runs well.
28 February 2024
Nice place to visit Nice coffee machine
27 February 2024
The reception staff are excellent and very patient
27 February 2024
Good car and profession service
27 February 2024
Car was looked after and came back cleaner than it went in!!! Again same brilliant service
27 February 2024
As above
27 February 2024
Always been good service. And very helpful ??
27 February 2024
Excellent service. No issues at all.
27 February 2024
Everything done as discussed
27 February 2024
Very satisfactory had a free air-con service and vehicle wash. Great job.
27 February 2024
Hassel free
27 February 2024
It took a couple of tries to get the right tyres sorted, and service wait times required me to attend a farther dealership
27 February 2024
Very satisfied with the service every one was very helpful
27 February 2024
I had my car in for a health check and I sat in and waited for it to be done. Tom Sigee was looking after me while I was waiting for the car and offered me refreshments and we had a nice talk about cars and life in general. The check over was quick
26 February 2024
As above. 4 days of getting time off work with the same issue that should have been resolved the first time.
26 February 2024
As above
26 February 2024
I always have full confidence with the service you provide
26 February 2024
As above.
25 February 2024
As above
25 February 2024
Good service, friendly
24 February 2024
ALTHOUGH I DID NOT HAVE ANY DIRECT CONNTACT WITH THE STAFF AT SWINDON AS MY WAS COLLECTED FROM HOME AND RETURNED I WAS KEEPT INFORMED ABOUT MY CAR .
23 February 2024
It really couldn't have been better - great work at a fair price :)
22 February 2024
based on Tom and the efficiency of the service
22 February 2024
Collection and return of my car all on time with everything explained to me.
22 February 2024
Good service kept in touch
22 February 2024
Very good, as ever.
22 February 2024
Excellent
22 February 2024
I was served and looked after by Thomas and I couldn't have asked for better service ! He kept me up to date and went above and beyond with his service
22 February 2024
You did what I expected of you.
22 February 2024
Love the car, the service, and the amazing professionalism throughout.
22 February 2024
My requests were expertly addressed and staff did more than my expectations
22 February 2024
Very committed personal attention by the sales agent without going over the top.
22 February 2024
Very welcoming. I was told it might take about a week to have car fix, it was done less than a week.
22 February 2024
Very efficient customer service
22 February 2024
Good comms.
07 May 2024
Extremely satisfied from start to finish.