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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
568 ratings and 285 comments received in the last 90 days.
03 November 2024
Updates I had to chase
01 November 2024
No problems.
27 October 2024
Again Luke Day made is so special with ribbon ?? on top of my car and flowers
25 October 2024
The car is amazing, I have never owned a new car before and can honestly say I won't look back!
25 October 2024
Nikola was very attentive in helping me purchase my car. Excellent communication via email and in person and talked me through every stage in process so I knew what was happening.
22 October 2024
Rane Hervin talked me through all my options & kept me updated through the whole process.
19 October 2024
Since my initial approach to BMW, I was kept informed of all aspects of the purchase. All queries etc. were dealt with promptly and efficiently.
19 October 2024
I couldn't be happier with the new car and the process throughout
16 October 2024
Sales team always on hand to answer queries
15 October 2024
right from parking our car initially and seeking assistance, the staff have been extremely helpful.
15 October 2024
Brilliant personal service
08 October 2024
Excellent service, from the always friendly greeting at reception through to William Hargreaves who looked after my sale. Even though there were some delays, Will kept me informed at all times - even if there was no news.
06 October 2024
We had a great experience, Zara is great and really helpful. Helped set everything up and took the time to demonstrate things and answer questions.
04 October 2024
Was explained everything the whole way through from changing my finance from my Hyaundi to showing me around the car. Had my car within 2 days of my initial appointment
04 October 2024
Nikola was excellent. She wasn't pushy at all but listened to me and answered all my questions, keeping me updated throughout.
04 October 2024
Lovely place to visit
02 October 2024
All questions quickly answered. Kept informed of progress and delivery dates.
01 October 2024
I am not a great fan of car showrooms and am not your typical customer but felt I was dealt with very well.
01 October 2024
All our queries were answered and further information was easily given personally or by email.
01 October 2024
I was looked after extremely well and despite having owned a BMW before no assumptions were made and a full handover including answering questions was completed without feeling rushed or that I was just one of many.
01 October 2024
Zhara was utterly professional and easy to do business with throughout the process.
27 September 2024
Car was delivered on time and handover went smoothly.
25 September 2024
The service you receive is excellent
21 September 2024
Slick and efficient service
16 September 2024
The entire team at Dick Lovett BMW Swindon are excellent. I cannot fault them and their commitment to providing great customer service is appreciated.
16 September 2024
I was surprised by the good service given throughout.
11 September 2024
My whole experience was excellent from start to finish. I was made to feel special and very valued.
06 September 2024
Professional, courteous and friendly approach which identified my options in a pleasant and I pressured environment.
05 September 2024
I had no issues and everything was explained perfectly
04 September 2024
Brilliant customer service, nothing was too much trouble. Warm welcome, fantastic handover of the new car with a surprise revealing. William Hargreaves (sales person) was a pleasure to do business with
04 September 2024
Again Nikola attention to detail and customer services was excellent, she really made the buying experience brilliant... nothing was ever too much hassle, and everything that was asked she delivered always
03 September 2024
The staff and the site are first class
02 September 2024
Will, Luke and the rest of the team explained and helped with everything, answering all my questions.
13 November 2024
Excellent. Helpful staff who listen carefully to customer needs and respond positively to requests. They are always courteous, helpful and welcoming. The team went the extra mile by accepting my car at the centre for two weeks from drop off to PU
13 November 2024
Very polite colleague at the desk, little bit of a wait when I came to collect my vehicle.
13 November 2024
Always kept up tp date on the work during theday.
13 November 2024
Awesome atmosphere, reception staff very helpful.
13 November 2024
The service was over and above what was expected.
12 November 2024
The staff were very helpful
12 November 2024
Simple check in
12 November 2024
Very satisfied could not have been more helpful
11 November 2024
Because FYI
11 November 2024
Great service and good coffee.
11 November 2024
Great service from Louis and the team
11 November 2024
Superb
10 November 2024
I'll be completely satisfied once we get to the bottom of the problem.
10 November 2024
Good service
09 November 2024
I was treated with curtesy everyone was very professional and explained what was happening while I was waiting.
09 November 2024
All jobs completed as requested
09 November 2024
Met expectations
08 November 2024
I dropped my keys in a locker and collected from a human with a call to say when ready and only did the planned work in the planned time with no damage to my car and was shiny clean on collection!
07 November 2024
I had to wait to have my car checked following a recall from BMW. I was made welcome and kept updated at all times.
07 November 2024
I am very satisfied. My car had a general check. They did a thorough job. I am extremely satisfied. The clerks are nice and in a good mood. Thank you ?????????
06 November 2024
Lovely responsive team, very happy to chat.
06 November 2024
Good service
06 November 2024
Satisfied
06 November 2024
Excellent service during the recent recalls on my X3. Good communications and attention to detail.
06 November 2024
Paul is always willing to help and go above and beyond where he can.
05 November 2024
Very pleased excellent service
05 November 2024
Simple to book. Friendly efficient on the day. Great customer care
05 November 2024
Pleasantly courteous
05 November 2024
The work was carried out as quickly as they could do it
05 November 2024
Informative and polite
05 November 2024
Asked for a battery health check to be done but it wasn't.
05 November 2024
Fast professional service
05 November 2024
Good customer service
05 November 2024
Polite, professional, & friendly.
05 November 2024
Good experience as it was explained what they had to do on my car and how long it would take.
05 November 2024
Very friendly staff, good advice in vehicle and health check. Complimentary wash inside and out is even better bonus. Informative video and staff to help with any queries.
04 November 2024
Car cleaned and ready when promised
04 November 2024
N/a
04 November 2024
To long to explain the issue
04 November 2024
Very satisfied, everything done in one day.
03 November 2024
Greeted with warmth and politeness... felt welcome and confident of professional people
03 November 2024
Experience was good, only MOT this time and health check however team helpful and able to answer my questions.
03 November 2024
Because I was completely satisfied
03 November 2024
Warm welcome
02 November 2024
Explained if happens again take back
02 November 2024
We didnt take the car to Swindon .Hungerford did .
31 October 2024
Erin was friendly and kept me informed
31 October 2024
Have been a customer there for nearly 20 years So they must be getting some thing right
31 October 2024
Always been happy with their service
31 October 2024
Always willing to help
31 October 2024
My reburbished wheels look like new.
31 October 2024
Your expensive
30 October 2024
good experience
29 October 2024
See above
28 October 2024
Paul looked after us very well and kept us well informed ??
28 October 2024
As above. Plus I had booked a complimentary wash and vacuum that wasn't carried out.
28 October 2024
Didn't regas the aircon and wanted to charge me £100 to do it. When you spend alot of money on a car Including maintenance contract I would expect that as part of service.
28 October 2024
Good service and job done as per time given.
28 October 2024
Excellent service
28 October 2024
Whilst I have not ability to comment on the technical aspects of the service, those points if if interaction with the customer (reception, collection, communication and quality if the condition if the car on collection) fell well below my expectation
26 October 2024
Good customer service
26 October 2024
Good service
25 October 2024
Always friendly and do a great job all round
25 October 2024
Dealt with professionally and service of car undertaken in good time
24 October 2024
It just worked
24 October 2024
Your team are amazing
24 October 2024
Good service. One point of note was an oil change listed as a service action for my fully electric car!
24 October 2024
Paul is very good
23 October 2024
Service generally good - although was told car was ready to collect and when we turned up to collect it, it wasn't. Waitd 30 mins for it to be finished and also did not have a service wash (was offered but would have been another 45 mins).
23 October 2024
Great service
22 October 2024
As a dog owner I was very surprised and pleased to see the inside of my vehicle had been vacuumed along with the complementary wash.
22 October 2024
Friendly, efficient, good loan car, complementary clean
22 October 2024
Having dealt with Dick Lovett for a considerable time, very good service
22 October 2024
all done on time.
21 October 2024
Very friendly and professional staff
21 October 2024
We were kept informed
21 October 2024
Amazing
21 October 2024
Very satisfied with the service provided. Great communication and keeping me informed
20 October 2024
Feel my car was very well inspected and serviced
20 October 2024
As above
19 October 2024
Excellent service and hospitality
19 October 2024
Carried out service within the timescale and kept me informed throughout the day. Complementary clean was an added bonus!!
19 October 2024
Polite friendly
18 October 2024
The only BMW service around Oxfordshire / Berkshire that still has some quality of after sales experience, service and customer support.
18 October 2024
Car was ready ahead of time, returned nice and clean
17 October 2024
I was positively surprised the car was washed and cleaned after being fixed. Thanks BMW. I was given options of instalment payment plan to fix the car regarding outcome from health check.
16 October 2024
Great staff.
16 October 2024
The staff were very personable and helpful
15 October 2024
Everything was sorted out & got my car back the same day
15 October 2024
I think in this instance a chance was missed to tempt me into looking for a replacement car.
14 October 2024
I booked my appointment very easily,you have more options to drop off the car
14 October 2024
Great chap.in the service dept that was friendly and very welcoming
14 October 2024
High quality service
13 October 2024
Plenty of Drinks while we waited in a lovely clean and tidy showroom, and all staff very helpful and polite.
13 October 2024
The staff are always courteous and to be contacted with a price at hand is very good thank you
12 October 2024
The car was serviced and the report provided was clear and helpful
12 October 2024
Very good service
12 October 2024
car collected, serviced and returned just as promised
12 October 2024
The work carried out is of an excellent standard and the safety report details any work needed in the near future and the video is a good addition
12 October 2024
Ella was very professional and looked after me whilst I waited for my car to be repaired, she had excellent customer service skills.
11 October 2024
I was unable to collect my car when it was ready, but despite this Erin was very understanding of the difficulties I had in getting there, and reassured me all was ok and to come whenever i could. once there I received a very professional service
11 October 2024
My car came back to me the following day and was supposed to be cleaned. At least 5 panels had what looked like salt splashes on and also was on the inside of the driver's door. Lifting the hatch showed the floor carpet hadn't been cleaned not good.
09 October 2024
Always good service, even the bill isn't that bad!
09 October 2024
As always, timetable for first service put in place, and courtesy vehicle on-hand Also, a very minor fault with vehicle sourcd and put rightfirst time, on time.
09 October 2024
Siggy is a pleasure to deal with. Very paitent, answered all my questions, couldn't be more helpful
08 October 2024
The welcome and attention to detail is great, it makes you feel special, right from reception to the service team. Tom was great.
08 October 2024
Done a great job rang too let me know the faults and explain everything
08 October 2024
Perfect
08 October 2024
Excellent service quality.
08 October 2024
Problems sorted timely and efficiently with added support from service team
07 October 2024
Very supportive and knowledgeable
07 October 2024
Excellent as always. Thanks to Paul for keeping me informed throughout.
07 October 2024
Very quick and helpful.
07 October 2024
Service was great!
07 October 2024
Problems were sorted in quick and efficient way.
07 October 2024
Paul Seabourne is the reason I continue to use Dick Lovett Swindon. Give this man a pay rise!
06 October 2024
Calm efficient and helpful.
06 October 2024
Parts department are quite rude
06 October 2024
Everything was punctual, polite and well organised. Although having to give up time for a recall issue is a pain in the neck the high level of service and care helped to make it no more painful g to Han it needed to be.
05 October 2024
Has been a good experience, it was seemless and on time. However, BMW needs to improve the odometer settings correctly to avoid incorrect pop ups and notiifications for service. For my case, it started showing up notifications on dashboard for servic
05 October 2024
Kept informed, car returned a day early.
05 October 2024
as above open updates and efficient service
05 October 2024
The inspection video was removed too quickly. The price you charge for a new tyre is £60 more than I was able to purchase one for (Black Circles.com).
04 October 2024
Nothing too much trouble
04 October 2024
Great service and ultimately repaired my car within 48 hours.
02 October 2024
My car was collected from my home, the work was carried out expeditiously and the car was returned to my home, I was always kept updated every day as to the progress.
02 October 2024
Very satisfied with the service and advice provided by the team at Dick Lovett, Swindon, thank you! Mark
02 October 2024
All our expectations were met in a timely manner.
01 October 2024
Service from Dick Lovett has always been first rate.
01 October 2024
The technician is approachable and able to answer all the queries.
30 September 2024
I was very pleased with the video from the technician Carl Mosely which filled me full of confidence.
30 September 2024
Excellent from start to finish
30 September 2024
I have to say I now only like to deal with Tom due to his continued good service and total understanding.
29 September 2024
The customer experience was second to none, from the moment I confirmed the purchase to the day I picked up my car Rane Hervin kept me inform all the way, he arranged all the paperwork, nothing I had to worry about, Rane was brilliant
29 September 2024
Friendly and polite staff all round
29 September 2024
Very good customer service and a pleasure to deal with
29 September 2024
No arguments regarding the Warranty claim.
28 September 2024
They collected and delivered back my car which is important for me as i dont live close to a BMW dealership. They kept me informed of the progress and asked about doing extra jobs on the car. Helpful and polite at each communication.
28 September 2024
Our car was brought to you by FMG under an insurance claim.
28 September 2024
Every aspect from reception to hire car and the amazing car wash was excellent
28 September 2024
Quick efficient solution to my issue
28 September 2024
Everything carried out perfectly as agreed with the car looking like new after its clean...
28 September 2024
Easy and quick service. Polite ppl and very attentive
27 September 2024
Have been going to this dealer for service and warranty work since 2015. They're always happy to help and the customer service is excellent.
27 September 2024
Super helpful
27 September 2024
Excellent service
26 September 2024
Great service. Car was completed on time, courtesy clean given and friendly staff.
26 September 2024
Kept me updated on all my work
26 September 2024
Because it all worked so smoothly
25 September 2024
The rep was very competent.
25 September 2024
It's only the inconvenience of having to go well out of my way that prevents 5 stars
25 September 2024
Very fast service. Also, I got a call just to check If I am not booking my service too fast as I like to service my bimmer every 10k miles. That shows care from the dealership and guidance in case I made a mistake. The car is left spotless and squeak
25 September 2024
The service was carried out promptly and the price was not excessive
24 September 2024
Overall a good experience but still a little wary from previous experience
24 September 2024
Nothing was a problem for them. They loaned me a replacement car, kept me informed, and explained what they'd done really well.
23 September 2024
Satisfied with the service, but not getting me a taxi return as previously gets 4 stars.
23 September 2024
Tom Sigee is a pleasure to deal with, always makes you feel welcome and is extremely helpful!
22 September 2024
Looked after very well by service staff.
22 September 2024
Super experience and great Job done.
22 September 2024
Best BMW dealership, having dealt with 4 others previously having lived in another part of the country.
22 September 2024
Did everything possible to help resolve issues.
22 September 2024
See above comments
22 September 2024
See previous comments.
22 September 2024
Great service as always
22 September 2024
One deduction as I was told, incorrectly, by another member of staff that the Drive Train warning was an MOT failure.
22 September 2024
Everyone there was very friendly and nothing was too much trouble. Was made to feel very comfortable. Lee, a technician / workshop controller came out in the vehicle with me to demonstrate the issue also.
21 September 2024
It speaks for itself, doesn't it?
21 September 2024
Joshua was very helpful and contacted me during service and updated with all information
21 September 2024
Staff advised work was necessary ahead of service date and completed this before MOT.
21 September 2024
Again working with Tom sets you apart from the competition.
21 September 2024
Problem still exists, your engineer cannot found out and solve the problem.
21 September 2024
Great service
20 September 2024
Very happy with the attention afforded me by Paul but had to return as the work had not been fully completed.
20 September 2024
I was looked after
19 September 2024
Recall completed. Car cleaned.
19 September 2024
Great Staff
19 September 2024
Very good service and pleasant experience. Staff helpfull.
19 September 2024
Great, I was well advised with my car service and requirements for the product. Excellent customer service.
19 September 2024
Always friendly staff and helpful.
18 September 2024
No problems
18 September 2024
Despite this being a safety recall, the team kept me informed and provided the courtesy that I would expect from a standard service visit.
18 September 2024
Kept informed. Excellent staff ,
17 September 2024
Fully advised as to any issues. Staff were very friendly and helpful. From pickup to delivery back, all went like clockwork.
17 September 2024
The staff were great at keeping in touch while my car was serviced.
17 September 2024
Very kind.
17 September 2024
The work is completed on time and to a good standard.The people on the service desk are always friendly & knowledgeable.The car cleaner does a great job!
17 September 2024
Issues fixed quickly
16 September 2024
Friendly and helpful staff made the service arrangements easy to organise.
15 September 2024
Went nice and smooth
14 September 2024
Service advisor was excellent
14 September 2024
As always, I felt like a valued customer
12 September 2024
Very professional and informative
11 September 2024
Really great people there who are kind and helpful
11 September 2024
Yes completely, everything was addressed and the car came back lovely and clean and in good time
11 September 2024
Tom understood the problem and worked hard to sort everything
11 September 2024
Staff at Dick Lovett, always keen to help and explain about services, make you feel welcome and valued. The video from the mechanic doing the health check is awesome and great touch.
10 September 2024
A perfect support from Customer service. Victoria Stokes is a credit to BMW and an excellent representative for you.
10 September 2024
Staff are helpful and provide apt advise as per situation.
09 September 2024
Easy transaction. The car was picked up and delivered to time. The accompanying video of the service was helpful and reassuring.
09 September 2024
Prompt appointment, good welcome, efficient service
09 September 2024
The service was carried out to the usual high standard & the additional works were carried out the next day as soon as the required parts were in. All extremely well coordinated by the Service Advisor, Paul Seaborn.
09 September 2024
Problem was resolved on time and quick
09 September 2024
Work was completed fast and properly
09 September 2024
Good communication through the whole process
08 September 2024
The team helped me with my tyres and got my service priced up and booked in, really easy to do business with.
07 September 2024
Excellent service
04 September 2024
nn
04 September 2024
Great service thank you
03 September 2024
Very satisfied
03 September 2024
Fantastic service by Denise and the team
03 September 2024
Friendly and helpful service
03 September 2024
Pleasant staff, but had to wait to be seen by advisor as seems too many people booked in at the same time.
02 September 2024
Very good
02 September 2024
Service was great, payment options too
02 September 2024
My car was completely broken down and dick Lovett arranged a loan car and fixed mine very quickly. Tom also dealt with the leasing company and arranged for some maintenance work to be done at the same time. Very efficient
02 September 2024
Did what you said you would do and very happy with everything.
02 September 2024
Very good
02 September 2024
Service receptionist was very helpful. Work was carried out in a timely manner.
02 September 2024
Good communication, completed on time.
02 September 2024
I was able to get everything done that I needed too and the customer service team were very helpful with informing me on what to do next.
02 September 2024
Excellent,friendly and efficient service
02 September 2024
The staff always treat you like you're important, always polite, courteous and very helpful.
02 September 2024
Very good engagement throughout with a very professional touch.
01 September 2024
The staff and service are fantastic. Superior to Oxford.
01 September 2024
Excellent from start to finish.
01 September 2024
Very professional and helpful.
31 August 2024
Communication on point Customer service above and beyond, everything resolved for me. My break warning light situation resolved, after having transferred the situation from Reading BMW. Great empathy, convo Appreciated the curiosity car
31 August 2024
My recent visit in BMW Swindon was useful, especially I would like to thank one of the advisor - Paul Seaborn, he's a fantastic adviser, he helped me out with everything about my car servicing.
31 August 2024
Had a recall only to arrange but still arranged for me without hassle
31 August 2024
Note though I bought the car through DL Bristol with Will not Swindon.
30 August 2024
Polite staff ,reasonably timely in all respects ,nice courtesy car.
29 August 2024
No complaints
29 August 2024
The service provided for the replacement gearbox was great. Free of charge and completed in a timely manner considering it was an unscheduled booking. I was kept up to date on progress at regular intervals and the team were always professional.
29 August 2024
My car was in for a recall,& it was completed on time.Overall experience excellent.
29 August 2024
Our contact, Paul
28 August 2024
Overall it's very satisfying
28 August 2024
Staff took time to understand issues and gave clear explanation of what was to be done
28 August 2024
Happy with servicing
28 August 2024
Very happy! Cleaning and charging my car was a touch above the rest.
28 August 2024
I'm still waiting for a call back regarding a problematic odour in the screen wash
28 August 2024
All jobs completed to high standards.
28 August 2024
Excellent service and attention from Ashley who was helpful and knowledgeable. I was able to work at a desk while waiting.
28 August 2024
No Hassel at all
28 August 2024
Swindon dick Lovett never fail to make you feel welcome
27 August 2024
Excellent service from Tom, he couldn't do more to ensure I was well looked after and dealt with efficiently. His stand out efforts have truly encouraged my loyalty.
25 August 2024
The work done by the service technicians was excellent, and all organised was completed in a timely manner. However there were some challenges with the booking experience, and an oversight meant that I needed to return urgently for the MOT to be done
23 August 2024
Easy process. Great service.
22 August 2024
Helpful and efficient
22 August 2024
Because Gavin Parish was quick to get my car checked in and keep me up to date
21 August 2024
Great customer service by Tom Sigee
20 August 2024
I was able to work whilst the car was being sorter out. Amazing hospitality and the car was clean as well as fixed in no time at all
04 November 2024
Customer care from Zahra and Umut was exceptional - they made the tedious process of completing the necessary paperwork a bit more enjoyable - Zahra wrapped the new car in a big bow and Umut topped it off with a nice bottle of fizz to celebrate.