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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
555 ratings and 301 comments received in the last 90 days.
18 March 2025
The showroom was inviting and the staff smartly dressed. They were knowledgeable and had a good sense of humour putting you at ease. Numerous questions were easily answered and paperwork efficiently dealt with.
18 March 2025
Great customer service by Nikola
18 March 2025
Smooth from start to finish
13 March 2025
Everything happened as discussed and agreed.
10 March 2025
Good comms
09 March 2025
Excellent individuals Luke and James
08 March 2025
The staff were excellent and nothing was too much trouble.
07 March 2025
Very friendly customer service, willing to go above and beyond.
06 March 2025
To be honest our visit did not get off to a good start, when we arrived there was not a 1 Series in the showroom which was disappointing and we were directed to the second hand show room which we were unable to gain access. Andy Haley assisted.
24 February 2025
Very clear on the process and easy to deal with
09 February 2025
Best ever experience from Dave Seal in sales
06 February 2025
Tom Blaxley at Swindon did everything he could to make my visit run smoothly. This included the loan of his car to get me home after the DVLC website went down and the new car could not be registered. The car was delivered by Tom the following day.
04 February 2025
Easy process and handover of the car was detailed
04 February 2025
Nikola (Swindon branch) made the delivery of our new car an absolute pleasure. Nothing was too much trouble and she was very competent with all the tech and the paperwork. We would be more than happy to work with Nikola for future purchases.
30 January 2025
Smooth service from order to delivery
30 January 2025
I had an excellent Sales Exec in Zahra Saati who kept me completely informed and updated, even out of hours! Very satisfied and pleased with the service
23 January 2025
All worked smoothly
22 January 2025
All staff I came into contact with at the BMW centre went above and beyond to deliver a great experience.
14 January 2025
Excellent service from Harry in sales. Very freindly, knowledgeable and kept us up to date at all stages. Nothing was too much trouble.
13 January 2025
Again, this sale was down to the treatment I received from Trevor Johnson, he made me feel at ease throughout the process and was completely professional, right up to handover of my new BMW
07 January 2025
Experience was very good with exception of being rejected for drive away insurance (without reason) which made me have to buy quote an expensive package on a spot, in a rush on my phone.
26 March 2025
Very welcoming showroom and service staff. Gavin in service team was very friendly, courteous and professional.
26 March 2025
Because I was happy
26 March 2025
Good communication and efficient staff.
26 March 2025
Erin looked after me really well and was very helpful
26 March 2025
I was disappointed that the tyres were not inflated to recommended pressure and that the Tyre monitor was not set..
25 March 2025
The service was smooth and very welcoming. The staff were expecting me and got my visit processed without fault.
25 March 2025
The service offered and the friendliness of the staff there, it's just super good.
25 March 2025
Respect for attention to detail
24 March 2025
Very good service
24 March 2025
Excellent
24 March 2025
Excellent service
24 March 2025
Five stars - what else do you need?
24 March 2025
I was informed of things that needed doing to my vehicle as advisories
24 March 2025
I was told that there would be a 40% discount on the parts used in the service, I could see this on the invoice
23 March 2025
Great products, service and people
22 March 2025
Very happy
22 March 2025
Excellent wheel repair - good as new Walk through video good Service assistant Sarah very good. Four wheel alignment a bit weird as the values are further from spec after than before! I'm surprised I wasn't just charged for a check.
22 March 2025
As above
22 March 2025
Received full explanation of what was carried out.
21 March 2025
See answer to Q1
21 March 2025
No issues. Service costs remain on the expensive side.
21 March 2025
The service was very good and very professional and my car was gleaming. Sarah Ody returned my keys to me was very friendly, polite and gave me a brief explanation about my service.
21 March 2025
Hassle free
20 March 2025
Paul Seaborn is an absolute pleasure to deal with.
20 March 2025
From start to finish I was treated respectfully bring in the show room and waiting for my vehicle I was comfortable and the staff are so polite it was an all round wonderful experience
20 March 2025
As above.
20 March 2025
I have been with you for fifteen years and your staff has always made me feel welcome and helpful
20 March 2025
Had good service for my vehicle which has been 10 years at this location
20 March 2025
Gavin and Lauren baker looked after us very well
18 March 2025
All work done in timely manner, and an excellent clean too.
18 March 2025
I was surprised that my 2012 X3 was subject to a recall. So I was very pleased with the service offered. The car was purchased second hand from Dick Lovett in Swindon.
18 March 2025
Friendly staff
17 March 2025
Clear explanations of what was needed, what the service entailed, kept me informed with clear communications including advisories and cost of, friendly staff and very efficient, ease of booking my car in, offered to clean the car, peace of mind
17 March 2025
Nothing appears to be too much trouble.
17 March 2025
Good customer are especially as I brought my car in for service on the wrong day
16 March 2025
100% satisfied!
16 March 2025
Overall happy however I'm disappointed with the car is not charging at home still.
16 March 2025
All aspects of my visit were met
16 March 2025
Car serviced on time, kept informed as to progress
16 March 2025
Courtesy car wash hot available as too bisy
16 March 2025
Job completed in good time
15 March 2025
The work was done quickly and the waiting area is very comfortable
14 March 2025
See above
14 March 2025
answer above
13 March 2025
Good service
12 March 2025
All excellent. The video for service v good The lady and his under study were very good when I picked the car
12 March 2025
I turned up without an appointment and the team was able to diagnose the issue and fix it for the next day.
12 March 2025
the service team has always been on point when dealing with me, at times even for the small things it's always can you leave the car for the day, I would like to have a more proactive approach in a timely manner. Losing a day is good for me.
11 March 2025
Service was good
11 March 2025
Work completed in good time & to a great standard
11 March 2025
Some of the staff are good
10 March 2025
Staff friendly and efficient
10 March 2025
Very satisfied, easy to book in on app and was able to get an appointment the same week
10 March 2025
Everything completed satisfactorily
10 March 2025
Quick & kept me updated
09 March 2025
No problems as all appropriate communication were completed before my visits.
09 March 2025
Professional company to deal with. Staff excellent
09 March 2025
My experience was excellent. Your service staff were quick and reliable.
09 March 2025
All was great - thanks
09 March 2025
Effectively on time completed
09 March 2025
As above
07 March 2025
Couldn't understand technical terms
06 March 2025
Amazing service
06 March 2025
Booking was easy, appointment time was kept, service was completed as expected.
06 March 2025
Efficient and pleasant to deal with
05 March 2025
The overall experience was not bad but to be precise, after delivery there was few issues and after calling the dealer and informing them no follow up calls although they promised to give a call back. Happened twice. Complimentary cleaning was bad
05 March 2025
Gooe
05 March 2025
Kept me well informed during the day and fitted in with my timing.
04 March 2025
The standard of work is really good all Staff are polite and respectful I had Erin when I went in this time she was lovely very knowledgeable in her work a real amazing lady to have working at Swindon branch
04 March 2025
Once again from.start to finish the service team was amazing
04 March 2025
Stayed on plan
04 March 2025
Very satisfied with the service I was given
04 March 2025
great service and did not give up until the found the issue.
04 March 2025
As above
04 March 2025
It was a recall but still good service with a free health check .
03 March 2025
Friendly and efficient service.
03 March 2025
Sorted out issue perfectly , Paul from service was brilliant very pleased with his service level, excellent.
03 March 2025
Paul Seaborn looked after me throughout and kept me updated on any additional costs. Car delivered back on time. Thanks for the great service Paul.
03 March 2025
Very helpful
02 March 2025
Great, Erin tried to get tyres replaced and tracking sorted but Arval would not approve as still within tread acceptable levels.
02 March 2025
Always helpful and courteous with vehicle returned in a clean and good manner
02 March 2025
Just a very smooth experience and very efficient job
02 March 2025
Good service, quality courtesy car supplied! Overall very satisfied!
02 March 2025
Service team have been fantastic
02 March 2025
..
02 March 2025
Great friendly service and communication
02 March 2025
Car was ready exactly the time I requested. Very efficient and friendly service.
02 March 2025
Satisfied
02 March 2025
The service was excellent. The expected waiting time was made clear from the outset, and the curtesy car wash and health check was an added bonus.
02 March 2025
Very poor service. My car was in under warranty but was also having service items done at the same time. Communication from service advisor was very poor and the worst I have had in the 20+ years that I have been buying BMW's.
01 March 2025
Great service
01 March 2025
Excellent service
28 February 2025
Same as above
28 February 2025
Great service from the team at Dick Lovett
28 February 2025
They are so different compared to my local dealer in Cornwall. Dick Lovett Swindon were fantastic.
28 February 2025
Excellent service
27 February 2025
Due to the loan car issue and the lack of acknowledgment of the error from the chap I dealt with.
27 February 2025
Excellent customer service
27 February 2025
All good
27 February 2025
Louis Harding Smith was excellent and gave me additional requested information. Erin was also very helpful
27 February 2025
Great service
26 February 2025
Had to chase a booking date. Collection/Delivery refused.
26 February 2025
Excellent staff interaction
26 February 2025
Efficient problem free
26 February 2025
Same as above
26 February 2025
Everyone from the front desk are extremely helpful
25 February 2025
Seemed silly have to book into a machine only for someone to then phone me two hours later to confirm the work that needed to be done. Especially as there was a receptionist sat there upon my arrival!
25 February 2025
Repaired quickly
25 February 2025
Went for a recall, it was very well explained inspection. Also, got complementary car wash and wheel alignment. Staff are very nice and well behaved.
25 February 2025
I have to say Thomas Sigee in the service department went above and beyond to keep me informed on the progress and completion of my car. Nothing was to much trouble for him.
25 February 2025
Very good customer service
25 February 2025
My car has run well since I started using Dick Lovett BMW.
25 February 2025
The work was carried out while I waited and was completed in less than the estimated time. I was updated by the service advisor throughout my time there.
25 February 2025
Friendly staff, helpful and polite. Not pushy like I've experienced before.
25 February 2025
Very efficient and polite service
25 February 2025
good service knew what they were doing
24 February 2025
No issues at all
24 February 2025
Although the result wasn't 100% assured it was left open to come back and further investigate
24 February 2025
Problems were resolved
23 February 2025
Nice dealership and looks very organised.
23 February 2025
The service staff and technician were all fantastic!
23 February 2025
I had the health check undertaken on my vehicle. I asked BMW to contact my warranty provider to find out what of the recommended work the warranty would cover. I was told this call would happen the next day. 3 days later I've still had no contact
23 February 2025
Quick, knowledgeable and friendly
23 February 2025
Car was serviced while I waited as agreed and at a price only marginally higher than non franchised workshops
22 February 2025
Erin was a very polite in person and over the telephone. She answered all my question and kept me posted on the progress of my car repair. I will be happy to use Dick Lovett service iin the future.
22 February 2025
The team were so helpful, Gavin was beyond helpful and gave info at every stage my car was with them.
21 February 2025
Job completed as described
20 February 2025
Gavin looked after my car and he was very helpful throughout. He made it a seamless process.
20 February 2025
Lovely staff, from the friendly and professional ladies on reception, to Sarah the service manager and Mark who helped with my call, you're all amazing
20 February 2025
All work was completed quickly and as requested. The only slight negative was that I was passed between multiple service advisors during the day, although all were helpful.
18 February 2025
Sarah was excellent at keeping me informed
18 February 2025
If I could give more than 5 stars, I would. Dicklovetts service department have been extremely helpful, provided me specialist advice on my vehicle and had booked me in promptly. Special thanks to Mat and Tom in Swindon who provided excellent service
18 February 2025
Because Sarah provided where a professional, friendly and customer oriented service
18 February 2025
Good service as always
17 February 2025
The aftersales support is 1st class at all staff levels. But above all, their business is executed in a professional and friendly manner. Louie took great care of overseeing my car's visit.
15 February 2025
Excellent communication, very accommodating around my own work schedule Excellent quality
14 February 2025
They were incredibly kind and patient. Ollie didn't make me feel rushed or pressured at any point and was so prompt with his emails which was reassuring.
13 February 2025
My belt problem was sorted out quickly - very friendly professional team
12 February 2025
N Hungerford staff useless, unfriendly and ineffective
12 February 2025
Service level good
12 February 2025
Arranging drop-off and collection would have been better if I'd known I could have done so the day/night before.
11 February 2025
No problems
11 February 2025
polite and informative
11 February 2025
The customer service is amazing.
11 February 2025
The team examined the issues , resolved the issues but also explained what , why & how that allowed me to leave feeling confident
11 February 2025
The service agent did a great job in managing the recent works and sorting out a glitch with the paperwork.
11 February 2025
I was kept fully informed by Jade and she was professional and knowledgeable to deal with
11 February 2025
Great job lovely people
11 February 2025
Very helpful and collected my car.
11 February 2025
BMW staff went over and above to assist
11 February 2025
As above
11 February 2025
Carried out the customer request to the letter.
11 February 2025
I had a warning about brakes and booked in accordingly. After inspection, it was a faulty sensor, a wire was worn through, and the brakes were all OK. I was charged accordingly. Very satisfied with the integrity exhibited.
10 February 2025
Friendly helpful staff.
10 February 2025
Very friendly and helpful, great clean on the car when I picked it up
10 February 2025
Service adviser was helpful
09 February 2025
Very satisfied
08 February 2025
Reasonable prices staff friendly
08 February 2025
Booking web site not great will ring garage direct in the future to book service
08 February 2025
Everything went according to plan and on time.
06 February 2025
the services are very expensive
05 February 2025
Work done quickly and efficiently.
05 February 2025
Excellent service as always. Thanks team!
05 February 2025
.
04 February 2025
Excellent service from Dick Lovett
04 February 2025
Everything was completed to my satisfaction and follow up was quick and efficient.
04 February 2025
Very helpful staff, work done efficiently and on time and all hand overs very easy
03 February 2025
Couldn't have done more.
03 February 2025
On time and professional
03 February 2025
Great service. Nice reception with coffee and drinks, WiFi and a quick turnaround.
03 February 2025
Efficient, friendly, helpful and a pleasure to work with Paul
03 February 2025
Very good
02 February 2025
Dick Lovett staff are courteous and helpful
02 February 2025
All on time
02 February 2025
Everything was done promptly, professionally and communicated back to me effectively
02 February 2025
Excellent service
01 February 2025
Was kept well informed when the job was carried out. Was fast and efficient.
01 February 2025
Responsive and knowledgeable. Charlie was great.
01 February 2025
Had to sit and wait 10 minute before paying bill.
01 February 2025
Very polite staff who made it very easy handing over and then collecting my car. Makes a big difference when you're kept informed of what is happening throughout the visit and not just receive a call at the end of the day so you're kept guessing all.
30 January 2025
Completed task promptly, my car very well cleaned inside out.
30 January 2025
After a very unhappy experience with dick lovett when we initially bought our car, on this occasion things were much smoother and feel that the first experience was a one off
29 January 2025
Collected the car and returned it.
29 January 2025
Exceptional
28 January 2025
Hungerford. Excellent communication
28 January 2025
See above
28 January 2025
It was arranged for soon after I rang up
28 January 2025
We would've appreciated more contact after the visit as the residual issues have not been quickly resolved and I would've expected a plan for immediate resolution.
28 January 2025
As before had a great experience
28 January 2025
Fixed everything I needed plus the wiper which was missed by another BMW service last year
28 January 2025
Despite £1500 spent correcting the fan fault, the 2nd time i have driven the car since returning from Swindon exactly the same message is displaying on the dash followed by a warning message on the App. I am due to drive to Portugal on Thurs this wk
27 January 2025
I get a bit frustrated with Dick Lovett Swindon, I have twice visited for an aero flick falling off (each time a different side), both times Dick Lovett have attempted to charge me. The onus has been on me both times to prove it is a warranty item.
27 January 2025
Pleasant staff and efficient service.
27 January 2025
This dealership always goes above and beyond when dealing with me. I am a very satisfied customer
27 January 2025
The provision given by the app for the service required and on the day varied, with an initial cost variance of an additional 50%. this is not a tolerable level of variance, particularly given the telemetry and metrics available to the app.
27 January 2025
I have received excellent care and attention. The staff are a pleasure to deal with.
27 January 2025
Quick, informative and very helpful service
26 January 2025
Couldn't have been anymore helpful excellent staff
26 January 2025
Staff are friendly, helpful form arrival to departure
26 January 2025
My car was dealt with swiftly and efficiently.
26 January 2025
The management appears to respect their staff as they seem to be a happy team.
26 January 2025
Quick and easy service
26 January 2025
It probably took more of my time than it took the mechanic to fix the problem.
26 January 2025
A bit expensive
26 January 2025
Very helpful service department staff
25 January 2025
Regular customer with dick Lovett as a group. The BMW dealership never lets me down.
25 January 2025
Prices have increase significantly over the years
25 January 2025
Very much dissatisfied. Genuinely upset and disappointed. Why pay money to a dealership and be made to feel like that?
25 January 2025
No issues.
25 January 2025
Professional and welcoming
24 January 2025
It's good but the same parts and service charges was to high.
24 January 2025
My car was collected and delivered, what an excellent option to offer.
24 January 2025
BMW Swindon - no respect for hard work that's being carried out by other departments on dick Lovett. Luke and James have been good to work with but overall too many things have gone wrong. BMW bodyshop- they went above and beyond for everything.
22 January 2025
Joe was fantastic, detailed and incredibly friendly
22 January 2025
Customer service you can see is number one priority.
22 January 2025
Very satisfied
21 January 2025
Friendly and timely. Although, I'd have liked to have seen more effort in showing waiting customers what used 'stock' was available. A recent purchase I've made elsewhere was a spur of the moment discretionary vehicle purchase while perusing.
21 January 2025
The communication from the customer service lady (Jade) was impeccable. She was not pushy and was 100% customer centric which makes a massive difference. Great hire! Give her a bonus as I am sure she naturally performs like this on a daily basis.
21 January 2025
Couldn't be more helpful sorted puncture straight away.
21 January 2025
Staff were great, especially Paul Seaborn
21 January 2025
Although car came to service due to instrument cluster failure, it was handled professionally and promptly , Jade Staines was looking after the car and she is very good in keeping me updated on progress . Outstanding service from Jade!
20 January 2025
Communication was great and also facilities for me to work while I waited
20 January 2025
Video provided and car needs explained.
20 January 2025
Couldn't ask for anything more
20 January 2025
Professional service and report
20 January 2025
Everything is explained concisely
19 January 2025
No problems here
19 January 2025
Service representative was exceptional. Really helpful.
19 January 2025
Everything that was said to be done was
19 January 2025
all good
19 January 2025
Great car dealership
18 January 2025
I am happy with the service experience, the car was returned really clean, main and service receptions staff are very polite and helpful. The one minor issue, taxi lifts (one way locally required) are not provided to customers without courtesy cars.
18 January 2025
Very courteous people, easy experience.
18 January 2025
I have come to always expect the best from Dick Lovett but still I must commend Tom Sigee for being truly excellent
18 January 2025
Great smith service
17 January 2025
Best dealership I've every been to
17 January 2025
Went beyond the level of service I was expecting.
15 January 2025
They couldn't have done any more tbh. Perfect service.
15 January 2025
i was advised when booking the appointment if would be 1 hour 30 mins but was at the service centre for 2 hours 30 mins. plus no heating in the centre so was cold for 2 hours plus
15 January 2025
Helpful staff and willing to help
15 January 2025
Very good service and good customer service
15 January 2025
Friendly and explained everything well. Only thing is I got a text with a payment link to make repairs to the car before someone called to explain which made me panic. Louis apologised for this when I sat down with him and he was really reassuring
15 January 2025
Very satisfied! Would definetly reccommend and would be more than happy to use again.
14 January 2025
Paul kept me informed every step of the way.
14 January 2025
As expected good service
14 January 2025
I would have liked an option to book a courtesy car through the app. Other than that, very good dealership!
14 January 2025
Job was completed in the estimated time.
14 January 2025
Always amazing staff and service
14 January 2025
Very efficient and friendly customer service
14 January 2025
Because you look after me. The only problem is that I have to wait .
13 January 2025
Very decent approach to my cars problem, My service adviser Jade was very helpful.
13 January 2025
I brought my car in to have an engine rough running issue diagnosed. I collected the car after a diagnosis had been made, 'rectified' and test driven. But I left with exactly the same issue.
13 January 2025
Very happy
13 January 2025
Super helpful and accommodating, did their best to meet my needs
12 January 2025
Always good
10 January 2025
Service experience is very good , well organised and professional. Servicing costs could be lower
10 January 2025
Great service from Paul top class best I have ever worked with at any BMW deale
10 January 2025
Swindon is a great branch brought my car in for a recall they managed to fit me in straight away
09 January 2025
Excellent service. A few hiccups with sorting out the 2nd hand car ready for collection, but all were handled extremely well and good communication throughout.
09 January 2025
All questions were answered fully and all scenarios were explained in detail.
09 January 2025
Hassle free and very friendly staff especially service team
09 January 2025
Nothing bad to say.
08 January 2025
Service was quick and kept informed at all times.
08 January 2025
The whole service was quick and effective and my emergent work was dealt with as quickly as possible. Tom Sigee communicated with me all the way and kept me in the loop so I was constantly aware of what was happening.
08 January 2025
Extremely satisfied
08 January 2025
I appreciated the video. and the adviser was pleasant, listened to my instructions and wrote them on the job card. I would prefer to walk straight to the service reception, rather than have to talk to ladies by the door (unnecessary additional step
08 January 2025
Things have changed dramatically at the Swindon branch over the last year, before this I really struggled coming in / giving the branch my business but not now. Service is amazing. And staff are now approachable and friendly.
08 January 2025
Very quick and knowledgeable
08 January 2025
Satisfied
08 January 2025
Easy to deal with
07 January 2025
Good response to the car being dropped off by the AA. Car had been checked in by the time I called. Work done same day. Quite expensive for a replacement hose due to complexity of engine.
06 January 2025
the work on my car was carried out with no fuss and i was kept informed as to how things were going.
06 January 2025
Excellent communications from the Service advisor, easy check-in , drop off and collection, investigated iDrive issue and found and rectified the problem and a great service wash
04 January 2025
No issues
04 January 2025
Overall very good
04 January 2025
Always happy but sometimes feel pushed
03 January 2025
Always do a good job
03 January 2025
The team are friendly helpful and informative
03 January 2025
Good service
25 March 2025
The car was delivered in the time frame I was told it would be. Vehicle was really well prepared, the process at handover was slick and the guidance in how things all work was excellent.